Productivty and usability issues are in every company

It's amazing to read that even Bill Gates (yes, the founder and former CEO of Microsoft) has severe issues with his own company's products (in this case Moviemaker... or is it Movie Maker?), in which he then slams his employees for their degrading performance (as re-published by the Seattle Times), and doesn't receive much in the way of action (other than a serious case of "he should do it... no, he should do it") more than FIVE years later! If nothing else, this gives me comfort that the daily struggles of sustaining ownership, responsibility, accountability, and follow through exist everywhere.